August 28, 2015
Introvert…Extravert…Ambivert—Doing Right by Your Clients
Introverts are known to be reclusive, and appreciative of their own space. Often times, they are not into making small talk, but will prefer in-depth conversation if any conversation at all. More often than not, these are quiet, shy, or passive people who aren’t overly expressive in their opinions unless they are among people they k
now and trust.
Extraverts are expressive, love being in groups of people, and do not care for quiet time. They like to talk about what is going on in their lives and the lives of others, and appreciate being included in conversation. Outgoing, fun-seeking and generally all out people persons, extraverted people are willing to branch out among new people.
Ambiverts are a mix of both. It is rare for someone to be a true ambivert, as a majority of people will side with being either introverted or extraverted. However, a good cosmetologist is able to become an ambivert for the benefit of their client.
Clients wants and expectations with interacting with a cosmetologist will vary from person to person. For example, a mother who is always on the run, may want to have some ‘me’ time and relax by getting her hair done and reading a magazine. Perhaps, she wants some social time to talk to another woman about things going on in her life. In any event, the cosmetologist needs to be able to accommodate this client because he client deserves to have access to whatever they want!
5-Star Customer Service, a subject often taught and discussed in Nuts and Bolts Business Training at Hays Academy of Hair Design campuses, goes beyond welcoming the client warmly. The time between their arrival and their departure is what will keep them coming back to you time and time again. Being able to adjust your own comfort zone to become an ambivert will genuinely set you apart from others.